Privacy Policy
Last Updated: January 15, 2025
At Uyxar Cyoux, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our investment research services.
We've structured this document to be as clear as possible. But if something doesn't make sense or you have questions, reach out to us directly. We're here to help.
Information We Collect
Running an investment research platform means we need certain information to provide you with useful services. Here's what we collect and why it matters.
Account Information
When you sign up, we collect your name, email address, and contact details. This helps us create your account and communicate important updates about our research and services.
Usage Data
We track how you use our platform - which reports you read, search queries you make, and features you access. This helps us understand what's valuable to you.
Technical Information
Your browser type, IP address, device information, and access times get logged automatically. This data helps us keep the platform secure and running smoothly.
Communication Records
If you contact our support team or participate in surveys, we keep those records. They help us improve our service and resolve any issues you might have.
Information You Provide Voluntarily
Some data comes directly from you. When you fill out forms, subscribe to our research newsletters, or customize your dashboard preferences, you're choosing to share that information with us. We use it to personalize your experience and deliver content that matches your interests.
How We Use Your Information
We're not in the business of hoarding data. Everything we collect serves a specific purpose related to providing and improving our investment research services.
- Delivering research reports, market analysis, and investment insights you've requested
- Sending notifications about market developments that might interest you based on your preferences
- Improving our platform's functionality and developing new features
- Analyzing usage patterns to understand what content provides the most value
- Responding to your questions and providing customer support
- Detecting and preventing security threats or fraudulent activity
- Complying with legal obligations under Canadian financial regulations
Important: We never sell your personal information to third parties. Your data stays with us unless you explicitly give permission for specific sharing, or we're legally required to disclose it.
Data Storage and Security
Your information lives on secure servers located in Canada. We use industry-standard encryption for data transmission and storage, but let's be honest - no system is completely bulletproof.
Security Measures We Implement
Our security setup includes encrypted connections, regular security audits, access controls that limit who can see your data, and monitoring systems that watch for unusual activity. We also train our team on privacy best practices because humans are often the weakest link in security.
How Long We Keep Your Data
Active Account Data
While your account is active, we keep all your information to provide continuous service and maintain your preferences.
Inactive Accounts
If you stop using our service, we retain your data for 3 years. This gives you time to come back without losing your settings and history.
Legal Requirements
Some financial records must be kept for 7 years to comply with Canadian regulations. We can't delete those earlier even if you ask.
After Deletion
When data gets deleted, it's gone from our active systems within 30 days. Backup copies get purged within 90 days.
Sharing Your Information
We don't share your personal information freely, but there are specific situations where sharing becomes necessary.
Service Providers
Some companies help us run our platform - cloud hosting providers, email service platforms, and analytics tools. They only get access to the data they need to do their job, and they're contractually obligated to protect it.
Legal Obligations
If Canadian financial regulators request information, or if we receive a valid court order, we'll comply with those legal requirements. We might also disclose information to prevent fraud or protect someone's safety.
We operate entirely within Canada, so your data doesn't cross international borders. This keeps things simpler from a regulatory standpoint and gives you the full protection of Canadian privacy laws.
Your Privacy Rights
Under Canadian privacy legislation, including PIPEDA (Personal Information Protection and Electronic Documents Act), you have several rights regarding your personal information.
What You Can Do With Your Data
Access Your Information
You can request a copy of all personal data we hold about you. We'll provide it in a readable format within 30 days of your request.
Correct Inaccuracies
If your information is wrong or outdated, you can ask us to fix it. Most account details can be updated directly through your dashboard settings.
Request Deletion
You can ask us to delete your account and associated data. We'll honor that request except where we're legally required to keep records.
Withdraw Consent
If you've given permission for specific uses of your data, you can take that permission back. This might affect our ability to provide certain services.
Export Your Data
Want to take your information elsewhere? We'll give you a portable copy of your data in commonly used formats.
Lodge a Complaint
If you think we've mishandled your information, you can file a complaint with the Office of the Privacy Commissioner of Canada.
How to Exercise Your Rights
Send your request to our privacy team at [email protected]. Include your account email and specify what you'd like us to do. We'll verify your identity before processing any requests to protect your information from unauthorized access.
Cookies and Tracking
Like most websites, we use cookies and similar technologies. These small data files help the site remember your preferences and track how people use our platform.
Types of Cookies We Use
Essential cookies keep the site functioning - they remember you're logged in and maintain your session. Analytics cookies help us understand which features get used most. Preference cookies save your settings so you don't have to reconfigure everything each visit.
You can control cookies through your browser settings, though disabling certain types might break some site features. We respect Do Not Track signals where technically feasible.
Changes to This Policy
Privacy regulations change. Our services change. Sometimes we need to update this policy to reflect those changes.
When we make significant updates, we'll notify you by email and through a prominent notice on our platform. The date at the top of this page shows when we last revised the policy. If you keep using our services after changes take effect, that means you accept the updated terms.
Children's Privacy
Our investment research services aren't designed for anyone under 18. We don't knowingly collect information from minors. If we discover we've accidentally gathered data from someone underage, we'll delete it promptly.
Questions About Your Privacy?
If anything in this policy is unclear, or if you have concerns about how we handle your information, we want to hear from you.
Email: [email protected]
Phone: +1 (519) 853-5153
Mail: 10909 Jasper Ave, Edmonton, AB T5K 0K9, Canada